Provider Satisfaction Survey Question Title * 1. What race/ethnicity best describes you? Select all that apply: American Indian or Alaska Native Asian Black or African American Hispanic or Latino or Spanish Origin Native Hawaiian or Other Pacific Islander White For the following, please provide ratings on a scale of 1 to 10, with 10 being the most favorable. Question Title * 2. Overall SatisfactionRate your satisfaction with your overall experience as a health care provider with our health plan(s). 1 2 3 4 5 6 7 8 9 10 N/A Advantage MD Advantage MD 1 Advantage MD 2 Advantage MD 3 Advantage MD 4 Advantage MD 5 Advantage MD 6 Advantage MD 7 Advantage MD 8 Advantage MD 9 Advantage MD 10 Advantage MD N/A Employer Health Programs (EHP) Employer Health Programs (EHP) 1 Employer Health Programs (EHP) 2 Employer Health Programs (EHP) 3 Employer Health Programs (EHP) 4 Employer Health Programs (EHP) 5 Employer Health Programs (EHP) 6 Employer Health Programs (EHP) 7 Employer Health Programs (EHP) 8 Employer Health Programs (EHP) 9 Employer Health Programs (EHP) 10 Employer Health Programs (EHP) N/A Priority Partners Priority Partners 1 Priority Partners 2 Priority Partners 3 Priority Partners 4 Priority Partners 5 Priority Partners 6 Priority Partners 7 Priority Partners 8 Priority Partners 9 Priority Partners 10 Priority Partners N/A US Family Health Plan (USFHP) US Family Health Plan (USFHP) 1 US Family Health Plan (USFHP) 2 US Family Health Plan (USFHP) 3 US Family Health Plan (USFHP) 4 US Family Health Plan (USFHP) 5 US Family Health Plan (USFHP) 6 US Family Health Plan (USFHP) 7 US Family Health Plan (USFHP) 8 US Family Health Plan (USFHP) 9 US Family Health Plan (USFHP) 10 US Family Health Plan (USFHP) N/A Question Title * 3. CommunicationRate the effectiveness of the communication channels provided by our health plan(s) regarding policy and process updates, claim status and other important information. If you have any concerns, what are they? Question Title * 4. Claims ProcessingRate your satisfaction with the efficiency and accuracy of the claims processing system. Are there any specific challenges you’ve encountered? Question Title * 5. Provider SupportRate the level of support and assistance you receive from our provider support team in resolving issues or answering inquiries. What are the main issues or inquiries with which you have required assistance? (Please specify) Question Title * 6. Please choose the provider support group referenced when answering the previous question. Provider Customer Service Local Johns Hopkins Health Plans Provider Relations representative Local Johns Hopkins Health Plans Contracting representative Other (please specify) Question Title * 7. Johns Hopkins Health Plans Availity Provider PortalDo features enabled on the Johns Hopkins Health Plans Availity Provider Portal meet your expectations? Yes No Not Applicable If no, what recommendation(s) would you make to increase your productivity when using the platform? Next
